General Information

You can check out direct here on the website by adding items to your cart, or you can call us at 800-523-1269 and have any of our representatives take your order. Or click our live chat feature on the right side of the page to have an agent take your order or assist you through the steps as needed. Need to send a PO? Feel free to fax it to 800-235-7743, or email it to [email protected]. Or if you have already discussed your order info with someone here and would like them to handle your order personally, let us know. You can email your PO or order request directly to any of our reps - we're happy to help! If you have special instructions, please be sure to communicate that with us during the order process and we're happy to accommodate you.

You can pay by check, credit card, or PayPal. Or you can set up an account. Payment is required prior to shipping without an open account. To set up an account, please call us to discuss terms and get a credit application.

To order by fax or email, click on the Mockett E-Z Order Form below to print, then fill out and send your order. Send via fax to (800) 235-7743 or scan and email to [email protected].

You can also send your own Purchase Order via fax or email, our E-Z Order Form option is simply provided as a convenience if you do not have your own purchase order template.

Can I cancel or change an order?

Yes, but please contact us immediately to process your request as most orders ship out same day. If your order has already shipped before the change or cancellation can be made, you are welcome to return the order upon receipt - just note we will not be able to issue credit until the order has been received and processed. There is no restocking fee on returned items that are received in resalable condition.

*Note this does not apply to custom or made-to-order items. Once a quote has been approved and signed authorizing the custom specifications presented, production will begin immediately on the parts. In the event of any issues, please call right away to discuss further options or possible change order requirements, but we cannot guarantee any changes can be made at that point. Stopping production may result in forfeiture of the deposit payment. Also note custom or made-to-order items are non-returnable after completion.

How do I know if parts are in stock?

96.5% of orders ship out same day, except made-to-order items. You are welcome to call ahead of time to check status or stock/availability on any item(s).

Custom Orders

Did we mention we can make anything? We can do custom sizes, finishes, configurations, and more to accommodate your specific needs. Since custom-made items are made to your exact specifications, they require a 50% deposit with order and are not refundable or returnable, of course. Call us at 800-523-1269 or email [email protected] to discuss options or for a quote.

Printable Forms

EZ Form