Is free shipping available?
Freight charges are not included and are applied to the order as an additional charge during the checkout process. You may call in advance to discuss rates or other shipping options as needed. The only orders that are eligible for free shipping are orders for grommets, drawer pulls, and coat hooks within the continental USA accompanied by a check. Free freight is also available on sample orders, though it may be subject to review. You are welcome to use your own freight account or carrier or pick up at will call at no charge.
Can I use my own Fedex or UPS account for shipping (or any other freight carrier account)?
Yes, of course. Please indicate your request (also include shipping method - i.e. Ground, Air, etc.) and your account information during the order process; either verbally if placing an order over the phone, having it clearly noted on the PO if ordering via fax, or in the Customer Notes section when ordering online.
What are my shipping options?
We can ship any way you want. Please call for a quote prior to placing the order. All orders placed online will default to Ground Service unless otherwise specified. You may select "Other" for the shipping method and include specific shipping instructions in the Customer Notes field (i.e. Overnight, 2nd Day Air, etc.). To use your own account or preferred carrier, please say so during the order process (or include clear instructions on your Purchase Order).
Will I get a shipping confirmation?
An automated email confirmation that includes the order number and tracking information is sent for all orders after the order ships out. When checking out online, you will receive an email acknowledgement that your order has been received and a follow-up email with the order number and tracking info after the order ships. Fax or Phone orders will also receive an email confirmation after the order ships - the email will be directed to the purchasing agent listed on the Purchase Order or to the person who calls in the order. You may indicate an alternate email address for shipping confirmation.