I haven't received my order. What can I do?

You should receive an automated email update with the tracking information after completion of the order. You can track your package online for updates or call the respective shipping courier for details. In the event of a lost package or a shipping error, please contact us and we will be glad to assist you with any reship options as needed.

Can I cancel or change an order?

Yes, but please contact us immediately to process your request as most orders ship out same day. If your order has already shipped before the change or cancellation can be made, you are welcome to return the order upon receipt. There is no restocking fee on returned items that are received in resalable condition.

*Note this does not apply to custom or made-to-order items. Once a quote has been approved and signed authorizing the custom specifications presented, production will begin immediately on the parts. In the event of any issues, please call right away to discuss further options or possible change order requirements, but we cannot guarantee any changes can be made at that point. Stopping production may result in forfeiture of the deposit payment. Also note custom or made-to-order items are non-returnable after completion.

How do I know if parts are in stock?

96.5% of orders ship out same day, except made-to-order items. You are welcome to call ahead of time to check status or stock/availability on any item(s).

How do I return an order?

Your order with us is completely risk free. This means no restocking fee and no return shipping costs. Please call us to set up your return at 800-523-1269 and we will provide you with instructions. We accept back returns on any order at any time for any reason, so long as the returned items are in resalable condition upon receipt. Items will need to be packed securely to avoid damage in transit which may potentially result in withholding credit. Once items are received in resalable condition, your return will be processed within two business days. If the entire order is returned in full, we will issue credit for the original freight charge in addition to the cost of the parts. Please notify us immediately if your order was received without the intended items or included damaged or defective parts and we will replace the order and pick up the original package(s) at no charge.

What is our price/discount?

All of our pricing is "net" pricing. We sell directly to you. We don't offer any trade discount, but we do offer volume discounts as listed on the website and in the catalog. For order quantities that greatly exceed our last column pricing listed, please call us for additional discounting.

How do I set up an account?

Having an open account is not a necessary requirement for ordering, but we do offer net terms for established accounts. Please call or email info@mockett.com to request a credit application. All other orders can be released on pre-pay terms until an account is set up. Please click here for terms and conditions for open accounts.

What methods of payment do you accept?

We accept all major credit cards. You can also pay by check or we can set up a wire transfer. If you are interested in opening a Net 10 account, please call or email info@mockett.com for a credit application. Please click here for terms and conditions.
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